FREQUENTLY ASKED QUESTIONS
Shipping & Return Policies
We ship to the United States only. Orders ship within 3 to 5 business days. Free shipping on orders over $150. Shipping rates are determined based on total order weight.
All sales are final. For health and safety reasons, all products and shipping costs are non-refundable. In the case that your order arrives broken or damaged, contact us directly at info@thegrassagency.com with an image of the product and your order number so that we can initiate a potential return.
If you fumbled your pipe within the first 14 days, contact us with pics of the damage and your order number, and we’ll shoot you a discount code for 15% off a replacement.
In the case that your order arrives broken or damaged, contact us directly at info@thegrassagency.com with an image of the product and your order number so that we can initiate a potential return.
We're sorry it happened. Unfortunately, it's a too frequent occurrence. The Grass Agency is not responsible for lost or stolen packages.
We love a good letter or email. Please send us your questions or love notes to 911 58th Street, Oakland, CA 94608 or info@thegrassagency.com. If you have a burning question that's so important you must talk to a human being immediately, drop us a line at (512) 585-7610.
Care & Maintenance
Fill the chamber with 1 tsp salt and 1 tsp rubbing alcohol. Cover bowl and mouthpiece with thumb and index finger and shake vigorously for 30 seconds. Rinse with warm water. Repeat if necessary. Shake out excess water and let air dry.
Alternately, fill the chamber with 1 tsp salt and place your pipe in a resealable sandwich bag. Cover with rubbing alcohol, seal shut, and shake vigorously for 30 seconds. Remove the pipe from the bag and rinse with warm water. Repeat if necessary. Shake out excess water and let air dry.
Wholesale Inquiries & Current Stockists
For wholesale inquiries, please email us at info@thegrassagency.com.
To see and purchase our products IRL, please check out our Stockists page. If you have a store in mind that you want to see us in, hit us up!